Pearson Test Administrator - Brisbane in Brisbane, Australia

Test Administrator - Brisbane

Description

* Description* - Pearson VUE ( _ www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Melbourne._

_ Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working)._

_ CORE COMPETENCIES_

**_

  • ** Detail Oriented_

**_

  • ** Communication Skills_

**_

  • ** Problem Solving_

**_

  • ** Organizing Skills_

**_

  • ** Customer Focus_

**_

  • ** Ethics and Value_

SCOPE AND IMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .

PRIMARY RESPONSABILITIES

  • Assure equipment is operational and test stations are free of extraneous materials

  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

  • Communicate and work with VSS technical support to investigate and fix technical issues

  • Test Center cleaning if applicable

2. Customer Service

  • Review test roster and prepare accordingly for candidates including special accommodation preparation

  • Check in candidates and verify identifications

  • Explain the test process briefly

  • Help candidates to place all personal belongings in a personal locker

  • Escort examinee to assigned test station

  • Help the examinee begin the tutorial/test

  • Answer any questions before the timed portion of the test begins

  • Monitor examinees

  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

  • Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement

  • Ensure the adherence to the Pearson Professional Center quality and security measures

  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

  • Be comfortable to work in a quiet testing environment

  • Be flexible in work hours

Qualifications

_ REQUIRED KNOWLEDGE AND EXPERIENCE_

Education and Experience:

**_

  • ** One year customer service experience required_

**_

  • ** Exposure in a testing environment strongly preferred_

**_

  • ** Experience with Microsoft Office and Windows applications required_

Skills, Knowledge and Abilities:

**_

  • ** Customer service skills required_

**_

  • ** Strong written and oral communication skills_

**_

  • ** Ability to communication both technical and functional_

**_

  • ** Ability to work independently_

**_

  • ** Effective time management skills_

**_

  • ** Ability to handle a reasonable amount of stress_

**_

  • ** Strong attention to detail_

**_

  • ** Problem solving skills_

**_

  • ** Alertness and courage_

**_

  • ** Ethics and trust_

**_

  • ** Knowledge in operating a computer, fax, and other office equipment_

Other (license/certification):

**_

  • ** Annual Pearson Professional Centers certification for Test Administrator required_

**_

  • ** Must pass re-certification annually_

Primary Location: AU-QLD-Brisbane

Work Locations: AU-Brisbane-333 Adelaide 333 Adelaide Street Level 9 Brisbane 4000

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Oct 22, 2018

Job Unposting: Ongoing

Schedule: Part-time Regular

Req ID: 1813785

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.