Pearson Test Administrator - La trobe in Melbourne, Australia

Test Administrator - La trobe

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team in Melbourne ,Victoria

Starting pay is $29.10 per hour .

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Sunday - between the hours of 7am and 11:30 pm. Candidate must be open to flexible scheduling.

This is strictly aCasualposition and will remain as such.

CORE COMPETENCIES

  • Detail Oriented

  • Communication Skills

  • Problem Solving

  • Organizing Skills

  • Customer Focus

  • Ethics and Value

SCOPE AND IMPACT OF JOB

Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • One year customer service experience required

  • Exposure in a testing environment strongly preferred

  • Experience with Microsoft Office and Windows applications required

Skills, Knowledge and Abilities:

  • Customer service skills required

  • Strong written and oral communication skills

  • Ability to communication both technical and functional

  • Ability to work independently

  • Effective time management skills

  • Ability to handle a reasonable amount of stress

  • Strong attention to detail

  • Problem solving skills

  • Alertness and courage

  • Ethics and trust

  • Knowledge in operating a computer, fax, and other office equipment

Other (license/certification):

  • Annual Pearson Professional Centers certification for Test Administrator required

  • Must pass re-certification annually

PRIMARY RESPONSIBILITIES

1. Operational Administration

  • Assure equipment is operational and test stations are free of extraneous materials

  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically

  • Communicate and work with VSS technical support to investigate and fix technical issues

  • Test Center cleaning if applicable

2. Customer Service

  • Review test roster and prepare accordingly for candidates including special accommodation preparation

  • Check in candidates and verify identifications

  • Explain the test process briefly

  • Help candidates to place all personal belongings in a personal locker

  • Escort examinee to assigned test station

  • Help the examinee begin the tutorial/test

  • Answer any questions before the timed portion of the test begins

  • Monitor examinees

  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself

  • Print the test results after the candidate completes the test

3. Quality Assurance and Continuous Improvement

  • Ensure the adherence to the Pearson Professional Center quality and security measures

  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared

WORK ENVIRONMENT AND CONDITIONS

Physical requirements:

  • Be comfortable to work in a quiet testing environment

  • Be flexible in work hours

Qualifications

Qualifications

● High school diploma or equivalent is required

● Minimum of 1 year customer service experience is preferred

● Experience proctoring or invigilating exams is highly preferred

● Must be flexible in work hours and days

● Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)

● Must be able to sit for long periods of time and also escort candidates to and from testing room.

● Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

Primary Location: AU-VIC-Melbourne

Work Locations: AU-Victoria-Melbourne-300 Latrobe 300 Latrobe Street Part 14th floor Melbourne 3000

Job: Testing Center

Organization: Assessments VUE

Employee Status: Casual/Seasonal

Job Type: Standard

Shift: Day Job

Job Posting: Oct 16, 2018

Job Unposting: Ongoing

Schedule: Part-time Temporary

Req ID: 1813496

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.