Pearson Test Administrator - La trobe in Melbourne, Australia
Test Administrator - La trobe
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Casual Test Administrator to join our team in Melbourne ,Victoria
Starting pay is $29.10 per hour .
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Sunday - between the hours of 7am and 11:30 pm. Candidate must be open to flexible scheduling.
This is strictly aCasualposition and will remain as such.
Ethics and Value
SCOPE AND IMPACT OF JOB
Working on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
One year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually
1. Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
2. Customer Service
Review test roster and prepare accordingly for candidates including special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
3. Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
WORK ENVIRONMENT AND CONDITIONS
Be comfortable to work in a quiet testing environment
Be flexible in work hours
● High school diploma or equivalent is required
● Minimum of 1 year customer service experience is preferred
● Experience proctoring or invigilating exams is highly preferred
● Must be flexible in work hours and days
● Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)
● Must be able to sit for long periods of time and also escort candidates to and from testing room.
● Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
Primary Location: AU-VIC-Melbourne
Work Locations: AU-Victoria-Melbourne-300 Latrobe 300 Latrobe Street Part 14th floor Melbourne 3000
Job: Testing Center
Organization: Assessments VUE
Employee Status: Casual/Seasonal
Job Type: Standard
Shift: Day Job
Job Posting: Oct 16, 2018
Job Unposting: Ongoing
Schedule: Part-time Temporary
Req ID: 1813496
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.