Pearson Test Administrator - New Delhi in New Delhi, India

Test Administrator - New Delhi

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator to join our team based in New Delhi.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The appointed individual will be responsible for the efficient delivery of tests to candidates. This is achieved by following procedures and guidelines provided by the companyto administrate and invigilate exams, whilst ensuring the highest standards of customer service are maintained at all times.

Key Responsibilities

  • Provide a high level of customer service at all times.

  • Ensure candidates’ needs are met with understanding and respect.

  • Ensure equipment is operational and test stations are in working order to deliver testing.

  • Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures.

  • Explain the test process to candidates and deal with other queries as required.

  • Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard.

  • Print and provide post-test score reports to candidates as required.

  • Periodic download and review of examinations and test centre schedules.

  • Review test schedule and ensure the preparation for candidates (including those with special needs) is made.

  • Understand the testing needs and procedures for every Pearson VUE client and have the capability to adjust approach accordingly.

  • Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to.

  • Perform daily test centre opening and closing procedures.

  • Comply with business needs on a day to day basis and undertake reasonable additional duties to ensure the smooth running of the test centre.

  • Liaise with Pearson VUE technical support staff to investigate and resolve technical issues.

  • Undertake all accreditations and skills checks as required by the business.

  • Help to ensure a clean, professional, quiet testing atmosphere in the centre.

  • Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations.

  • You will be based in one of the Pearson VUE test centres but some local travel to other PPC’s or temporary locations may be required.

  • A flexible approach to working is essential for this position as opening hours and days may vary according to the volume of tests booked.

Qualifications

Essential Experience

  • Good face-to-face communication skills with experience in a customer facing role.

  • Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills and a strong attention to detail.

  • Competent in the use of Windows based applications; including Email, Excel, Word and Internet Explorer.

  • Ability to deal with conflict and work under pressure.

Desirable Experience

  • Experience in a testing environment.

Working Arrangements

  • Casual contract for 6 months

  • Working hours will vary from Monday to Saturday between the hours of 7:00am and 9:00pm, candidates must have availability to work a variety of shifts.

  • Shifts are generally 8.5 hours in duration, however candidates must be open to flexible scheduling. Schedules are generally available at least 2 weeks in advance.

Primary Location: IN-DL-New Delhi

Work Locations: IN-New Delhi-Ramnath House VUE 4th Floor 18 Ramnath House New Delhi 110016

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 7, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1900047

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.