Pearson Regional Manager - Test Center Operations in China

Regional Manager - Test Center Operations

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Qualifications

The Regional Manager is responsible for effective and efficient operation of all the test centers in the assigned region, through remote and in-person management. The Regional Manager provides tactical, operational and financial leadership to the test centers to ensure consistent, high quality, and secure test delivery. The territory for this role may include one or multiple countries within the Asia Pacific Region.

Leadership

  • Recruit, interview and hire test center staff, including managers

  • Coach and develop test center staff

  • Identify and develop high potential employees for career development

Security

  • Maintain confidentiality of all candidate and proprietary Pearson VUE information

  • Ensure the adherence of all Pearson VUE quality and security measures

  • Ensure and adhere to Security Best Practices

Customer Focus / Relationship Management

  • Display professional and friendly demeanor at all times

  • Listen and address questions and concerns in appropriate manner

  • Maintain relationships with clients, partners, colleagues, vendors and staff

  • Coordinate and adhere to site visit schedule

  • Assist in business development

Financial Management

  • Approve and monitor supply inventory orders

  • Develop and manage annual budget; recommend quarterly adjustments

  • Analyze monthly financial reports and provide feedback to variances

  • Ensure timecards are accurate, complete audits and approve payroll

  • Timely entry and approval of expenses

Operational/Administration

  • Ensure compliance with all exam procedures contained in the test center guides

  • Develop and maintain a good working knowledge of Pearson VUE policies, procedures and guidelines

  • Ensure pleasant, clean, professional testing environments and facilities

  • Coordinate, explain and develop distribution and review of new policies and procedures information to test center staff

  • Monitor and report all problems and/or discrepancies, and respond to and resolve these situations in a timely and efficient manner, including incident reports

  • Ensure center schedule coverage and compliance in accordance with Open Doors on Time (ODOT)

  • As applicable, ensure all documentation, checks and other paperwork is reconciled per client requirements

  • Manage all local aspects of real estate

Communication

  • Proactive communication with manager and direct reports

  • Develop and maintain professional relationships with all internal and external contacts

  • Accurately and promptly communicate candidate and facility situations or concerns according to prescribed policies and procedures

  • Ensure understanding and compliance of current policies, procedures and guidelines

  • Adhere to Pearson email, telephone and cell phone etiquette

  • Build & maintain relationship with local property management

Computer/Technical

  • Communicate and work with technical support to investigate and assist in fixing technical issues

  • Develop and maintain a working knowledge of hardware and software

  • Ensure update installations are completed

Qualifications:

Ability to lead, motivate and engage with diverse, remote Test Center teams so that consistent, high quality and secure testing occurs at every Test Center each day. Regional Managers have a wide array of responsibilities that vary each day - so applicants should be able to multi-task and set priorities properly to ensure success. Experience leading large teams in a remote setting strongly preferred.

Education and Experience:

  • Bachelor degree or equivalent business experience, strongly preferred

  • 5 years of management experience preferred

  • Remote management experience strongly preferred

  • 3 years experience in providing customer service/support preferred

  • Experience in high stakes testing environment preferred

  • Test Center experience strongly preferred.

Skills, Knowledge and Abilities:

  • Manage remotely

  • Project management skills

  • Training and mentoring skills

  • Relationship management capability Visionary leadership

  • Operational planning and execution

  • Budget control and finance management skills

  • Strong personnel management and team building skills

  • Utilize scheduling software to continuously coordinate and update site schedules

  • Customer Focus

  • Excellent written and oral communication skills

  • Decision making and problem solving skills

  • Ethics and integrity

  • Experience with Microsoft Office, Windows applications, and Internet

Other (license/certification):

  • Obtain required certifications for Test Administrator, recertify annually

Physical requirements: Reside in assigned region preferred

Other: Work in home office environment

Primary Location: China

Job: Testing Center

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 7, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1816455

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.